Terms of Service
The agreement that governs your use of Ansyra. We have kept it as plain as a legal document can be.
Agreement to these terms
These Terms of Service (the “Terms”) are a binding agreement between you and Sparkt LLC - FZ (“Ansyra”, “we”, “us”), the operator of the Ansyra platform and website (together, the “Service”). By creating an account, starting a trial, or otherwise accessing or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
If you use the Service on behalf of an organization, you confirm that you are authorized to bind that organization, and “you” means that organization. The Service is intended for business use by people who are at least 18 years old; it is not directed to children.
The Service
Ansyra is a subscription analytics platform for answer-engine and search visibility. It measures whether and how brands are named, cited, and framed across AI assistants and answer engines (such as ChatGPT, Gemini, Claude, Perplexity, Grok, and Google’s AI Overviews), tracks related search and source data, and helps you plan and publish improvements.
To do this, the Service submits the questions you choose to track to third-party AI engines and search and data providers, and reads what they return. We describe the current plans, engine coverage, and scan-credit allowances on our pricing page and in-product. Coverage and features evolve over time.
Your account
You must provide accurate account information and keep it current. You are responsible for safeguarding your credentials and for all activity under your account, whether or not authorized by you. Tell us promptly at security@ansyra.com if you suspect unauthorized access.
You are responsible for your team members and any users you invite, and for making sure their use follows these Terms. Access is role-based; you decide who on your team can see and change what.
Subscriptions, plans and billing
Paid plans are billed in advance on a recurring basis (monthly or annually, as you select at checkout, or as otherwise agreed in an Enterprise order form) at the prices then in effect for your plan and currency. Unless stated otherwise, fees are exclusive of taxes; you are responsible for applicable taxes, including VAT, GST or equivalent, except for taxes on our income.
Payments are handled by our third-party payment processor. We do not store full card details on our servers. Subscriptions renew automatically for the same term at the then-current price unless you cancel before the renewal date. We may change plan prices or structure with advance notice, which takes effect on your next renewal.
Cancellation and refunds
You can cancel at any time from your billing settings. Cancellation stops the next renewal; your plan stays active until the end of the current paid period, after which paid features end.
Except where required by applicable law, fees already paid are non-refundable, and we do not provide refunds or credits for partial periods, unused scan credits, or features not used. If you believe you were billed in error, contact support@ansyra.com.
Scan credits, limits and fair use
Each plan includes a monthly allowance of scan credits and other limits (such as brands, tracked questions, seats, and connected accounts). A scan credit represents one AI answer, cost-weighted by engine. When you reach a limit, the Service may pause the relevant activity or, where you have opted into metered overage, bill usage above your allowance at the published rate.
You agree not to use the Service in a way that places an unreasonable or disproportionate load on our infrastructure or that is designed to circumvent plan limits, metering, or credit accounting.
License and acceptable use
Subject to these Terms and your plan, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your internal business purposes. You agree not to:
- resell, sublicense, rent, or provide the Service to third parties except as expressly permitted by your plan;
- share login credentials, or exceed the seats or usage your plan provides;
- copy, scrape, or bulk-export the Service’s interfaces or data other than through features and APIs we provide for that purpose;
- reverse-engineer, decompile, or attempt to derive source code, except where that restriction is prohibited by law;
- probe, disrupt, or defeat the security, rate limits, or access controls of the Service; or
- use the Service to violate any law, infringe others’ rights, or submit unlawful, harmful, or infringing data.
API access and automated use
Where your plan includes API access, our documented API is the only sanctioned way to access Service data programmatically. API use is subject to the scopes, quotas, and rate limits we publish or set for your account, and to these Terms. Automated access outside the API, including scraping the web application, is not permitted. We may throttle, suspend, or block requests, keys, or IP addresses that exceed limits or that we reasonably believe are abusive or insecure.
Your data and connected accounts
“Customer Data” is the data you submit or that the Service collects on your instruction: the brands and questions you track, your uploaded content, and data from accounts you connect (for example Google Search Console or Google Analytics). As between you and us, Customer Data is yours.
You represent that you have the rights and permissions needed to track the brands, domains, and questions you configure, and to connect any third-party accounts and let us access them for the purposes you enable. You can disconnect a connected account at any time; doing so stops future access through that connection. Our handling of personal data within Customer Data is described in the Privacy Policy, and a Data Processing Addendum is available for business customers who need one.
Third-party AI engines and data sources
The Service depends on third-party AI engines, search providers, and data sources that we do not own or control. We are not affiliated with or endorsed by them, and their names and marks belong to their respective owners. These providers change their models, ranking, availability, and terms without notice, so the same question can produce different answers from one run to the next.
Prompt-handling caveat. Questions and content you submit for tracking may be sent to and processed by third-party AI providers under their own terms. Do not submit confidential information, or personal or regulated data (for example customer PII or sensitive financial data), inside tracked questions or prompts. You are responsible for what you choose to submit.
No guarantee of visibility or results
Ansyra is a measurement and workflow tool, not a guarantee of outcomes. AI answers are probabilistic and controlled by the engines that produce them. We do not warrant or guarantee that your brand will be mentioned, cited, recommended, framed favourably, or ranked in any AI answer or search result, or that any metric will improve.
Many figures in the Service are sampled, estimated, or modeled from measured inputs, and are labelled as such where that is the case. They are indicators to guide decisions, not promises of results, and should not be relied on as the sole basis for financial, legal, or compliance decisions.
Intellectual property
The Service, including its software, design, and content we create, and all related intellectual property, belongs to Ansyra and its licensors. These Terms grant you a right to use the Service, not ownership of it. You may use the reports and data you generate through the Service for your own business purposes. If you send us feedback or suggestions, you grant us a perpetual, royalty-free right to use them to improve the Service, with no obligation to you.
Confidentiality
Each party may receive non-public information of the other. Each party will use the other’s confidential information only to perform under these Terms, protect it with reasonable care, and not disclose it except to people who need it and are bound by similar obligations. This does not apply to information that is public through no fault of the receiver, independently developed, or required to be disclosed by law (with notice where allowed).
Availability and changes to the Service
We work to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation, and availability can be affected by third parties we rely on. We may add, change, or remove features, and we may schedule maintenance. We will use reasonable efforts to give notice of material changes that reduce core functionality.
Suspension and termination
You may stop using the Service and close your account at any time. We may suspend or terminate access if you breach these Terms, fail to pay, or use the Service in a way that risks harm to others, to the Service, or to us, and where practical we will give notice and a chance to cure. On termination, your right to use the Service ends and outstanding fees remain due. We describe how long we keep data, and how you can export it, in the Privacy Policy.
Disclaimer of warranties
To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or that results obtained through the Service will meet your requirements. Some jurisdictions do not allow certain warranty exclusions, so parts of this section may not apply to you.
Limitation of liability
To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or related to the Service, even if advised of the possibility. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the twelve months before the event giving rise to the claim. These limits do not exclude liability that cannot be excluded by law.
Indemnification
You will defend and indemnify Ansyra against third-party claims and related costs arising from your Customer Data, your use of the Service in breach of these Terms or applicable law, or your lack of rights in the brands, domains, or accounts you track. We will defend and indemnify you against third-party claims that the Service, used as permitted, infringes that third party’s intellectual property rights. The indemnifying party’s obligations are conditioned on prompt notice and reasonable cooperation.
Governing law and disputes
These Terms are governed by the laws of the laws of the United Arab Emirates, without regard to conflict-of-laws rules. The courts at Dubai, United Arab Emirates will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service, and each party consents to that jurisdiction, except that either party may seek injunctive relief to protect its intellectual property or confidential information in any court of competent jurisdiction.
Changes to these terms; general
We may update these Terms from time to time. If we make material changes, we will update the “Last updated” date and, where appropriate, give notice in-product or by email. Continued use after changes take effect means you accept the updated Terms. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger or sale.
Contact
Questions about these Terms? Contact us at legal@ansyra.com, or write to Sparkt LLC - FZ, The Meydan Hotel, Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates.